Found something broken, or have an idea? Tell us from inside Copper. Every message is read by the people who build it.

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On your phone

1

Open Send Feedback

Go to Settings › Send Feedback. It’s in the About section, above Contact Support.
2

Pick what it's about

Choose Bug, Idea or Other.
3

Write your message

Say what happened and what you expected, or what would make Copper better. Up to 4,000 characters.
4

Add a screenshot (optional)

Tap Add a screenshot and pick one from your photos. Tap × on the preview to remove it.
5

Send

Tap Send. If you’re offline, your message stays in the form until you’re back.

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On the web

Go to Settings › Feedback. It works the same way: pick Bug, Idea or Other, write your message, and optionally add a screenshot (JPEG, PNG, WebP or HEIC, up to 5 MB). Then click Send.

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What’s sent with it

So we can find the problem, Copper attaches a few details on its own and lists them under the form before you send:
  • The app version and build (or “web”).
  • Your phone’s model and iOS or Android version, or your browser and operating system.
  • The screen you opened it from, and the budget you have open.
Your message and screenshot are stored with your account and seen only by the Copper team. They’re never sent to analytics. Crop out anything in a screenshot you’d rather not share. Deleting your account deletes your feedback and screenshots too. You can send up to 20 messages an hour.

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Rate Penny’s answers

Thumbs up or down on one of Penny’s answers is feedback too. After a thumbs down you can add a line on what went wrong.

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Need a reply?

For help with your account or a bank connection, email [email protected], or use Settings › Contact Support on your phone.